The average temperature of the indoor and outdoor springs of the Bath House (that you mention) stay 102-104 degrees F year-round. Your comments regarding the hot springs are confusing. We sincerely apologize for this inconvenience. It was not working optimally (something we were aware of and the reason the cabin was still available during your visit). Your comment regarding the WIFI is correct. Additionally, if you had let us know you would be bringing a dog when making your reservation, we could have discussed options and booked something that would not have required any change. We obviously would not have charged your original (higher) rate for the smaller, pet-friendly cabin if you had stayed. We have specific pet-free accommodations so we may also comfortably accommodate our guests that suffer from extreme allergies. While we are always exceedingly happy to accommodate guests with service animals in any cabin (as the law requires), we have designated cabins in which we welcome guests with pets or support animals. When you arrived with your German Shepherd unbeknownst to any of our staff, we thankfully had one cabin remaining available that is a pet-friendly accommodation (Geysir cabin), and quickly made that available. You originally reserved Christy’s Tent, which is one of our pet free accommodations. You arrived, travelling with your German Shepherd (we were never informed you would be bringing a dog), stayed for lunch (which we did not charge for), and left. You did not actually stay with us and we were never able to even process a deposit, so no money was ever collected. You also state that you paid $1,500/night to stay with us at Dunton. We did offer to customize menus further (something we do for any guests), which you declined. We did receive several positive comments following lunch that day, but can accept/appreciate that not everyone enjoys duck confit. ” The salad was actually duck confit with house-made aioli. You mentioned a lunch of duck salad that resembled “canned tuna drowned in mayo. Following our evaluation of your comments with staff, I feel compelled to respond to some of your claims specifically. We evaluate all feedback with our team weekly, as we take great pride in, and continually strive to improve the service we offer (we have done the same with yours). For that reason, your review caught us by surprise. Guests typically enjoy our quiet, remote setting historic cabins and natural hot springs. We make it a point to be known not only for our one-of-a-kind location and authentic, historic accommodations but for our excellent, unobtrusive guest service as well. The Cosmopolitan of Las Vegas, Autograph Collectionĭear Laurens672, My name is Edoardo Rossi and I am the Executive Vice President for all Dunton properties.Hotels near Canyons Of The Ancients Visitor Center & Museum.Hotels near Rio Grande Southern Railroad Museum.Hotels near Doc's Outdoor Sports Rentals.Hotels near Traditional Charm Antique Mall.
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